Helpdesk · Monitoring · Migrations · Security
Here’s everything we actually do — laid out with real prices, not “contact us for a custom solution.” Pick a line you need, or stack a few. Either way you’ll know the number before we plug anything in.
The stuff we do day in, day out
The monthly lines keep the lights on and the bad stuff out; the project lines are one-and-done jobs. Mix whatever fits — most teams run one retainer plus a project or two a year.
Your people text or call, we fix it — printers, logins, that one app that hates everyone, the new hire who needs setting up. Unlimited tickets, same handful of humans every time, and a 15-minute reply-time target during open hours.
The quiet layer that runs while you sleep. We watch servers, firewalls and backups 24/7, patch every machine weekly, and keep managed antivirus on every laptop so ransomware doesn’t get a foothold. You get a plain-words health report each month.
Opening an office, switching to Microsoft 365, retiring that wheezing server in the closet? We plan it, do the heavy lifting after hours, and hand you a tidy “here’s how it all works now” doc. Monday opens like normal.
Wi-Fi that actually reaches the back room. We map your space, spec proper access points and switches, and install it all clean — no mystery cables, no dead zones by the loading dock. Includes labelled gear and a simple network map you can keep.
Backups you can actually restore — because an untested backup is just a wish. We set up automatic, off-site copies of what matters, then test a real restore every month so “the server died” becomes a Tuesday, not a catastrophe.
A one-time deep clean for teams that have been winging it. We go through accounts, passwords, old admin logins nobody remembers, and the laptops nobody’s sure are locked down — then hand you a short list of what we fixed and what to watch.
Tell us your headcount and what’s bugging you, and we’ll bundle the right lines into one monthly number — no obligation, no sales theatre.
The fine print, but the good kind
No tiers to decode here — these are baked into any retainer you run with us, at no extra line item. It’s just how we work.
You won’t re-explain your setup to a stranger in a queue. You get the people who already know your network.
We sit down, look ahead, and flag what’s aging out or coming up — so there are no “surprise, you need a new server” moments.
New hire starting Monday? Someone leaving Friday? Send a note and we handle accounts, devices and access cleanly.
A monthly recap in words, not acronyms — what happened, what we caught, what we’d do next.
Most fixes are remote and quick, but for hardware and hands-on jobs we drive out — no “remote-only” runaround.
Whole-office-down stuff jumps the line. You call, we triage on the spot — no ticket-form gauntlet first.
One-off bits and pieces
Not ready for a retainer? These are the little jobs we’ll happily do on their own. Retainer clients get most of these folded in already.
We unbox, set up and lock down a new laptop or desktop, copy over what’s needed, and hand it to your person ready to go.
Someone’s leaving? We kill access, archive their stuff, and wipe the device clean so nothing walks out the door.
A short, no-snooze session plus simulated test emails, so your team stops clicking the dodgy links. Flat monthly fee.
Something broke at a genuinely awful hour and you’re not on a retainer? We’ll come dig you out, billed by the hour.
We’ll spec and order the right laptops, monitors or switches — at cost — so you’re not guessing in a tech-store aisle.
We set up a proper shared password manager, move everyone over, and kill the sticky notes on monitors for good.
How the billing actually works
We split everything into two simple buckets so you’re never staring at a bill wondering what happened. Here’s the whole logic:
Side by side
Most teams run the helpdesk retainer and bolt on monitoring once they’ve got a server or sensitive data worth guarding. Here’s the cheat sheet.
| What you get | Helpdesk retainer | Monitoring & security | Backup & DR |
|---|---|---|---|
| People can call/text for fixes | Yes | Add-on | — |
| 24/7 eyes on your network | — | Yes | — |
| Weekly patching & managed antivirus | — | Yes | — |
| Off-site backups, tested monthly | — | — | Yes |
| Quarterly roadmap & monthly report | Yes | Yes | Report only |
| Starts at | $1,450/mo | $640/mo | $385/mo |
Skip the homework — call and tell us what your week looks like. We’ll point you at the right thing in five minutes, even if it’s “you don’t need us yet.”
